Our Happiness Guarantee
We stand behind the quality and craftsmanship of each of our products and we value your happiness. Each of our beautiful designs is handmade to ensure excellent comfort and fit. Our hope is that you will feel the love and care that went into crafting each of our beaubeau scarves and experience the confidence and comfort that can come with wearing them.
Shipping, Returns, and Exchanges
What is your exchange policy?
We want you to be as happy with your beaubeau scarf as we were making it. That’s why our Happiness Guarantee covers free exchanges (including free shipping) of brand new condition, unworn and unwashed merchandise within 30 days of your receipt. We recommend that you remove any makeup before trying on your new beaubeau scarf. If you’d like to exchange your merchandise, please reach out to us if you are unsure of what size to order please click here (link to size chart) or give us a call at 941-362-0250.
What is your return policy?
We want you to be as happy with your beaubeau scarf as we were making it. However, we understand that your purchase may not be the perfect one for you. That’s why our Happiness Guarantee covers hassle-free returns. We will happily refund your purchase, less shipping, to your original form of payment. Returns of brand new condition, unworn and unwashed merchandise will be accepted within 30 days of your receipt. We recommend that you remove any makeup before trying on your new beaubeau scarf. Unfortunately, due to the seasonality of our fabrics, we are unable to accept returns after 30 days. Customers are responsible for return shipping costs. If you would rather exchange your merchandise please reach out to us.
Where do I Ship my Return or Exchange?
Returns and Exchanges may be shipped to:
8374 Market St. #434
Lakewood Ranch, FL 34202
Please include a note to let us know how we can make you happy.
Can I change or cancel my order?
Yes you can! Please reach out to us at 941-362-0250 on the same day your order is placed. If it has not already shipped we will be happy to cancel or exchange your merchandise. Happiness Guaranteed!
How long will shipping take?
We are a small, independent business and our Happiness Guarantee means we strive to ship your items as quickly as possible, typically within 2 business days. Some of our merchandise is made to order and may take up to 5 days. Any other delays are rare and will be communicated to you. Domestic and Canadian orders are shipped via the US Post Office and usually arrive in 3-5 business days.
Do you offer Express shipping?
We recognize that life happens and sometimes you need to receive your order ASAP! Our Happiness Guarantee means that will do everything we can to accommodate express shipping orders. Express orders of in-stock merchandise received before 1PM Eastern on business days will ship the same day via Priority Mail Express next day service. Express orders of in-stock merchandise received after 1PM Eastern on business days or on non-business days will ship the following business day. Some destinations may require an additional shipping day for Express postal service delivery. Please call us if you have any questions or concerns about merchandise availability at 941-362-0250. Express shipping fees are non-refundable and ineligible for any shipping discounts.
What are your Shipping Fees?
We are a small, independent business and our Happiness Guarantee means we strive to ship your items as quickly as possible, typically within 2 business days. Orders under $100 ship for $6.95. Orders over $100 always ship Free! We know that two scarves will make you happier than one!
Do you ship International?
We love our international customers and making them happy is what we strive to do! International orders ship First Class International mail and typically arrive in 6-10 days. It is possible that shipping to your location may take a little longer. We ship to all countries serviced by the US Postal Service. Please note that customs fees and taxes may be charged at the destination and they are the customer’s responsibility. International shipping fees are calculated at checkout. International shipping fees are non-refundable and ineligible for any shipping discounts.
We value your Happiness and your Privacy. We are committed to protecting your personal information. We will never sell or rent any personally identifiable information regarding our customers to a third party. Any private information we collect will be used to deliver your order, to process payment and to send you information that you request. Your information may be used by our service providers to support website functionality and other features offered through our website.
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